GOTRIANGLE PARTICIPATION GUIDELINES FOR EMERGENCY RIDE HOME PROGRAM
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Guidelines are subject to change without notice. Call 919-485-7433 for current Participation Guidelines.
1. Commuters must be officially registered with Share the Ride NC www.sharetheridenc.org before using the Emergency Ride Home (ERH) service. To register, commuters must provide their full name, phone numbers (home/cell or work), work email address, employer, and work schedule. Commuters are limited to one account in ShareTheRideNC for usage of the Emergency Ride Home program.
2. ERH is only available to registered users commuting from work to home. All ERH trips must originate from the commuter’s work location. At any time, if a commuter is unable to verify their employment, the ERH request may be denied.
3. ERH is unavailable to students.
4. Registered commuters must be carpooling, vanpooling, taking transit, bicycling, or walking to their site of employment on the day they use the ERH service. GoTriangle has the right to request verification of a commuter’s alternative mode use.
5. Commuters must live or work in Durham, Orange, or Wake counties.
6. The ERH program may only be used in cases of an unexpected personal or family emergency, an unexpected illness, or unscheduled overtime. Requests to use the ERH program because of unscheduled overtime must be made before the commuter’s work end time.
7. ERH commuters are allowed to pick up their child/children or make one stop at a pharmacy to pick up medication if the stop is along the commuters route home from their work address.
8. Cases in which the ERH program cannot be used include, but are not limited to the following:
· previously scheduled medical appointments
· trips to the hospital or emergency room for a commuter that needs medical attention
· personal errands
· business-related travel
· transit service disruptions and/or delays
· inclement weather, weather emergencies or natural disasters
· any type of building closings or evacuations
9. Customer Information Center is open: Monday – Sunday, 6:00am – 9:00pm; 6:00 – 4:30pm on observed holidays and closed Thanksgiving and Christmas. ERH trips are unavailable if assistance is required during designated holidays.
10. GoTriangle will pay for service, the commuter is responsible only for tipping the taxi driver. Cancellation on the part of the commuter of an ERH trip may count as one of the six (6) annual trips.
11. Employers that wish to register their organizations for the program can do so here: gotriangle.org/erh.
12. To maintain their account, commuters should log in and review their account annually.
13. Some ERH taxi providers may be equipped to provide wheelchair accessible transportation or equipped to transport bicycles. It is the commuter’s responsibility to request a wheelchair accessible vehicle or a vehicle that can provide bicycle transportation.
14. If you falsify information, use ERH for a non-qualifying trip or abuse the program in any other way, you will be prohibited from using the program and your employer will be notified. Abuse of the program may result in legal action to recoup fraudulent expenses.
15. We will use our best efforts to provide the Emergency Ride Home in accordance with the guidelines shown above. By requesting service or assistance from the Emergency Ride Home program, the participant in the program explicitly acknowledges that GoTriangle assumes no liability for the timeliness of the ERH participating vendor(s) or any accidents that may occur on the conveyance.
16. CONCERNING CORONAVIRUS (COVID-19) Our taxi provider is taking precautions including disinfecting vehicles after each trip.